Return & Refund Policy

1. Overview & Return Eligibility

At Omnibay, customer satisfaction is our top priority. If you are not completely satisfied with your purchase we are here to help. We offer a transparent hassle free 30 days return policy that allows you to request a return within 30 days after receiving your item.

To be eligible for a valid return your item must meet the following strict criteria:

• Condition: The item must be in the exact same condition that you received it unworn unused unwashed and free of any domestic odor or damage.
• Packaging: The item must be inside its original packaging with all attached tags, user manuals, and included accessories intact.
• Proof of Purchase: You must provide the original order receipt order confirmation number or proof of purchase.

2. Step-by-Step Return Process

Initiating a return with Omnibay is simple and structured. Please follow the steps below to ensure your return is processed efficiently:

• Step 1 (Contact Support): Send an email to support@omnibay.shop stating your full order number, item name, and reason for requesting a return.
• Step 2 (Review & Approval): Our support team will review your request within 24 to 48 business hours. If your return is approved, we will provide you with a Return Authorization (RA) along with detailed return address instructions.
• Step 3 (Package & Ship): Carefully pack the item in its original box with all tags and send it back to our designated warehouse address. Please obtain a valid tracking number from your shipping carrier.
• Step 4 (Inspection & Refund): Once your returned package arrives at our physical facility our quality control team will inspect the item and notify you of the final refund status.

Note: Packages returned back to us without prior authorization or contact with support will not be accepted or processed.

3. Return Shipping Costs & Restocking Fees

We aim to keep our return pricing rules completely fair and straightforward:

• Restocking Fees: We charge $0 restocking fees on all accepted returns.
• Defective, Damaged, or Incorrect Items (Our Fault): If you receive a damaged item or the wrong product was shipped. Omnibay will cover all return shipping expenses by providing a prepaid shipping label.
• Remorse / Voluntary Returns (Customer Choice): If you wish to return an item due to customer preference changing your mind or ordering the wrong variant the buyer is responsible for paying actual return shipping charges.

4. Damaged Defective or Wrong Items Received

Please inspect your order immediately upon delivery. If your product arrives damaged in transit defective or if you receive an incorrect item please notify us within 24 hours of delivery.

To expedite your claim, please email support@omnibay.shop with:

• Your original Order Confirmation Number.
• Clear photos or a short video clip showing the damaged packaging or defective product area.

Upon verifying the issue, we will immediately ship out a brand new replacement product at zero extra cost to you or issue a full refund according to your preference.

5. Non-Returnable / Excluded Items

Certain categories of goods cannot be accepted for return due to safety hygiene or operational policies:

• Gift cards or digital downloadable certificates.
• Personal care items unsealed intimate goods or perishable products.
• Items marked clearly as Final Sale Clearance or non-refundable at checkout.
• Products returned with missing parts or items damaged due to customer misuse.

6. Order Cancellations

If you wish to cancel an order after placing it, please reach out to us within 2 hours of order placement at support@omnibay.shop or call +1 (718) 536-8294.

Once an order has entered our automated warehouse packaging and fulfillment system it cannot be canceled. In such cases you can simply receive the package and follow our standard 30 days return process.

7. Refund Processing & Bank Timelines

After your return package is delivered to our return warehouse and completes quality inspection we will notify you via email regarding the approval or rejection of your refund.

If approved your refund will be automatically processed back to your original payment method (Credit Card, Debit Card, or PayPal) within 5 to 7 business days.

Late or Missing Refunds: If you have not received your refund after 7 business days:

• Check your online bank account or credit card balance statement again.
• Contact your credit card issuer or bank institution as it may take processing time before a refund is officially posted.
• If you have completed these steps and still have not received your refund please contact us at support@omnibay.shop.

8. Official Contact Information

If you have any further questions regarding our return policies or need support with an ongoing return please reach out directly using our official contact details below: